Reservation Process
Customers can make a reservation for our activities and excursions through our website’s online booking form or by contacting us via phone or WhatsApp.
Deposit and Payment Terms
A deposit may be asked to confirm your reservation.
The booking deposit serves several essential purposes:
- It allows us to secure and allocate the necessary equipment for your specific tour date and time
- Enables us to arrange appropriate transportation and logistics in advance
- Confirms the reservation of equipment and guides exclusively for your booking
- Helps us maintain service quality by effectively managing our resources and tour schedules
When we confirm your booking, we block the requested equipment and time slot specifically for your group, ensuring availability for your chosen date and time.
Payment Structure
- We accept cash in Euro, Pounds, US Dollars and MAD for all our payments.
- Deposit can be paid via secure online payment or bank transfer
Cancellation and Rescheduling Policies
All booking deposits are non-refundable for customer cancellations
Weather-Related or Operational Cancellations:
We will notify customers as soon as possible when weather conditions or other circumstances require cancellation
Customers will be offered either:
- a) Rescheduling to another date (not subject to the 7-day rule), OR
b) A full refund of the deposit
This is the only circumstance under which deposits are refundable
Information Required
During the reservation process, we require the following information from customers:
- Full Name
- Email Address
- Phone Number
- Country
- Pickup Location
- Drop Off Location
Equipment and Personal Property
Equipment Damage
Participants are responsible for any damage caused to the equipment during the tour
Additional fees will be charged in case of damage to the quads or other equipment
The fee amount will be based on the extent of the damage
Personal Belongings
Ranya Adventure Tours is not responsible for any personal items lost or damaged during the tour
Participants are advised to secure their belongings appropriately
We recommend bringing only essential items on the tour
Insurance Requirements
Participants must have travel insurance that specifically covers ATV/Quad activities, Horse riding, camel riding
It is the participant’s responsibility to ensure their insurance coverage is adequate
We recommend verifying your insurance coverage before the tour date
Documentation and Requirements
Required Documents
No driving license is required to participate in our quad biking activities
No ID is required for driving the quads
However, we recommend bringing ID for general travel purposes
Photography and Video Policy
Participants are welcome to take photos and videos during the tour
- Permission should be obtained from other participants before including them in photos or videos
- Our team members can be photographed, subject to their individual consent
- We reserve the right to use photos/videos taken during tours for promotional purposes
Tour Operation and Timing
Duration and Arrival:
Tour duration is specified in your booking confirmation
For direct arrivals to our base:
Late arrivals will be accommodated only if space is available
If the tour is full, late arrivals cannot be accommodated
No refunds will be provided for missed tours due to late arrival
We strongly recommend arriving 15 minutes before your scheduled tour time
Safety and Requirements
Minimum age: 12 years
No specific weight restrictions
No prior experience required
Safety equipment provided
Professional guides included
Safety briefing provided before tour
Alcohol Policy:
Participants under the influence of alcohol or any intoxicating substances will not be permitted to ride
No refunds will be provided if participants are denied participation due to intoxication
This policy is strictly enforced for the safety of all participants
Our guides have the right to refuse service to anyone showing signs of intoxication, bad behavior and not following the instructions will lead to stopping the activity and no refund will be accepted.
These terms and conditions are managed by Ranya Adventure Tours . Last updated: 15/01/2025